Term and Conditions

Privacy Notice for Users of the Virtual Visitor Parking (‘VVP’) smartphone application

Parking Control Management (UK) Ltd (hereafter referred to as ‘the operator’) are committed to protecting personal data and complying with relevant legislation. It is recognised that the operator is a data controller as described under relevant legislation (the Data Protection Act 1998 and the General Data Protection Regulations 2018) and therefore processes and stores personal data in relation to the enforcement of Parking Charge Notices.

Personal data processed

Registering for the operator’s VVP smartphone application (‘the VVP app’) will result in your personal data being obtained, retained and processed. Should one register for the use of the VVP app, the data processed may be inclusive of (but not limited to): your name, postal address, email address, date of birth, contact telephone numbers, identity documents and proof of address.

The operator will from time to time send email updates relating to the status, technicalities or changes to the application. The user is able to unsubscribe from these emails at any point.

Purpose and lawful basis

The purposes for which the data is processed is as follows;

  • To implement a permit system, thereby fulfilling and protecting rights of residents that may be granted under lease documents or tenancy agreements with regards to visitor parking i.e. ensuring those with entitlement to park gain access to said parking.
  • To prevent properties obtaining greater visitor parking vouchers than entitled.
  • To protect our client’s rights as owners of private land.

To purchase visitor parking vouchers, payment details will also be obtained with the sole purpose of processing the transaction. These details are never retained past the point of successful transaction.

Our lawful basis for processing this data is as outlined under the General Data Protection Regulations 2018, Chapter 2, Article 6, Clause 1, subsets (a), (b) and (f):

  • Legitimate interests – “processing is necessary for the purposes of the legitimate interests pursued by the controller or a third party…”
  • Consent – “the data subject has given consent to the processing of his or her personal data for one or more specific purposes”

For the avoidance of doubt, the legitimate interests referred to above correspond to the purposes for which the data is processed.

  • Contact details (name, address, email, telephone numbers) will be held for the life of the account and up to six years thereafter
  • Proof of identity and proof of address documents will be retained for a maximum of 30 days, after which time they will be automatically deleted.
  • Payment details are obtained for the purpose of completing the transaction. These details are never stored beyond the point of transaction.

Your rights as a data subject

As a data subject, you have the right to request all personal data held regarding yourself and your vehicle through a Subject Access Request. This request must be made in writing either to the operator’s postal address or via email directly to the Data Protection Officer. A Subject Access Request will be fulfilled upon receipt of proof of identity. The fulfilled request will be sent by Royal Mail first class post to the provided address and completed within one month of receipt.

Please note that Subject Access Requests are free of charge, except if the request is manifestly unfounded or excessive, particularly if repetitive. The operator may refuse to comply with the request or charge a reasonable administration fee of £10.00.

Please also contact us (either by post or email), with proof of identification and any relevant information such as reference numbers, if you:

  • Object to your personal data being processed, and/or
  • Believe the details we hold on you are incorrect and would like us to rectify this, and/or
  • Would like us to delete the data we hold on you, and/or
  • Would like to restrict how we process your data

Please note that you have the right to request the above, however, when we receive your requests we may object to your request if we do not agree with it. However, if you do make the request we will tell you if the request has been granted or not.

If you feel that your data has been processed unfairly or unlawfully, you may complain to the Information Commissioners Office (ICO) at www.ico.org.uk

For further information on your rights as a data subject, please refer to the ICO (website as above) and the text of the General Data Protection Regulations 2018.